Call Centers in Guatemala Need Bilingual Staff
In order to grow, the call center industry needs to train 22 thousand Guatemalans over the next two years.
Friday, April 24, 2009
As part of the annual meeting of the International Association of Outsourcing Professionals, Central America chapter, Mario Lopez, Transactel executive, noted the need for a bilingual workforce in order to remain competitive.
Companies in the sector are predicting the creation of about 42,000 jobs for bilingual staff over the next 3 years in order to meet the needs of the industry.
With an investment of less than $1 million, the Wallenius Wilhelmsen Logistics Company began operations in the country.
APAC Customer Services has announced it will increase its workforce in Panama with the hiring of 100 more employees for its four centers operating in the country.
A bill entitled "English for All" aims to promote English language learning, so the country may take advantage of many job and development opportunities that it is currently missing out on.
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