Call Centers in Guatemala Need Bilingual Staff

In order to grow, the call center industry needs to train 22 thousand Guatemalans over the next two years.

Friday, April 24, 2009

As part of the annual meeting of the International Association of Outsourcing Professionals, Central America chapter, Mario Lopez, Transactel executive, noted the need for a bilingual workforce in order to remain competitive.

Prensalibre.com published statements by the entrepreneur: "We are at an interesting time in the industry because it has had the opportunity to bring large companies like Genpact, 24-7, Digitex and Exxon, among others, but we have difficulty finding the bilingual workforce."

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