Call Centers in Guatemala Need Bilingual Staff

In order to grow, the call center industry needs to train 22 thousand Guatemalans over the next two years.

Friday, April 24, 2009

As part of the annual meeting of the International Association of Outsourcing Professionals, Central America chapter, Mario Lopez, Transactel executive, noted the need for a bilingual workforce in order to remain competitive.

Prensalibre.com published statements by the entrepreneur: "We are at an interesting time in the industry because it has had the opportunity to bring large companies like Genpact, 24-7, Digitex and Exxon, among others, but we have difficulty finding the bilingual workforce."

More on this topic

Good Prospects for Call Center Industry in Guatemala

August 2011

Companies in the sector are predicting the creation of about 42,000 jobs for bilingual staff over the next 3 years in order to meet the needs of the industry.

The projections by executives from the companies 24 / 7 Customer, the Commission for Contact Centers and BPO’s from the Guatemalan Association of Exporters (Agexport), also include the creation of some 15,000 positions for workers who provide services in Spanish.

BPO Firm Opens in El Salvador

April 2009

With an investment of less than $1 million, the Wallenius Wilhelmsen Logistics Company began operations in the country.

The company, which specializes in BPO (Business Process Outsourcing), has 30 job openings and it expects to have a staff of 50 people by the end of the year.

More Investment in BPO in Panama

January 2014

APAC Customer Services has announced it will increase its workforce in Panama with the hiring of 100 more employees for its four centers operating in the country.

The company hopes to fill 100 vacant posts before 17 March with customer service representatives who can speak fluent English and Spanish.

Guatemala Needs to Learn English

April 2012

A bill entitled "English for All" aims to promote English language learning, so the country may take advantage of many job and development opportunities that it is currently missing out on.

The project "English for All Act" is among a package of economic recovery bills being promoted by the economy committee of Parliament, said the representative Pedro Muadi Menendez, from the ruling Partido Patriota to Lahora.com.gt.

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R.A.M. Outsourcing

International Business Advisors Outsourcing
Operates in Costa Rica, El Salvador, Guatemala and Panama
Phone: ((506)) 2537 2610 - ((506)) 8864 1982

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