Call Centers Continue to Grow

In Panama, as in the whole region, the obstacle to higher growth is the lack of qualified personnel.

Friday, May 15, 2009

The wage of a worker in a call center is three times the minimum wage on average, and it can be five times the minimum wage in some countries in the region.

The problem is the shortage of personnel with the necessary English language proficiency, which prevents the industry from growing at a faster rate than the current one.

In an analysis of the subject done by Michelle Domínguez in article, she stated that in Panama, "according to Joseph Fidanque III, president of Star Contact Call Center, the biggest challenge in this type of business is acquiring qualified personnel. The English language industry in the country could be five times greater, said the entrepreneur."

More on this topic

Costa Rica: Language Schools Rebound Again

May 2012

After suffering a sharp drop in demand over the last two years, there has been an increase in enrollment in courses for learning English.

Enrollment in private schools teaching English and other languages fell heavily since 2009, but now the situation seems to be improving.

Guatemala Needs to Learn English

April 2012

A bill entitled "English for All" aims to promote English language learning, so the country may take advantage of many job and development opportunities that it is currently missing out on.

The project "English for All Act" is among a package of economic recovery bills being promoted by the economy committee of Parliament, said the representative Pedro Muadi Menendez, from the ruling Partido Patriota to

Call Centers in Guatemala Need Bilingual Staff

April 2009

In order to grow, the call center industry needs to train 22 thousand Guatemalans over the next two years.

As part of the annual meeting of the International Association of Outsourcing Professionals, Central America chapter, Mario Lopez, Transactel executive, noted the need for a bilingual workforce in order to remain competitive.

Bilingual program comes into force in Costa Rica

September 2008

Costa Rica has taken on the challenge of turning English into a language that is spoken by the majority of its population in the medium term.

One of the goals is that, staring in 2017, 75% of high school graduates will have a high level of English.
To achieve this, 1,150 English teachers, who are fluently speak the language, will begin a training process starting on Monday.

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