Amazon to open Costa Rica call centre
Amazon, the world’s largest internet retailer, is to establish a customer contact centre in Costa Rica, as its steps up its efforts to woo Spanish speaking customers both in the US and in Latin America.
Tuesday, August 12, 2008
The retailer is planning to open a Latin America contact centre in San Jose in Costa Rica, with between 100 and 150 staff, in its first direct presence in Latin America.
Amazon, the leader in the sale of good over the Internet, will open its first customer service center in Latin America at the end of November in Heredia, Costa Rica.
The company will open its third hub in the free zone of Calle Blancos in the Costa Rican capital, San Jose.
Amazon’s customer service call center for Latin America will increase its payroll by 100 people before the end of 2009.
New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish
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