Amazon to open Costa Rica call centre

Amazon, the world’s largest internet retailer, is to establish a customer contact centre in Costa Rica, as its steps up its efforts to woo Spanish speaking customers both in the US and in Latin America.

Tuesday, August 12, 2008

The retailer is planning to open a Latin America contact centre in San Jose in Costa Rica, with between 100 and 150 staff, in its first direct presence in Latin America.

More on this topic

Costa Rica: Amazon to hire 700 people

October 2008

Amazon, the leader in the sale of good over the Internet, will open its first customer service center in Latin America at the end of November in Heredia, Costa Rica.

Alejandro Filloy, country manager, said that by December they hope to have employed some 700 Costa Rican who are fluent in English to attend to the queries of online Amazon buyers.

New Amazon Operations Center

August 2012

The company will open its third hub in the free zone of Calle Blancos in the Costa Rican capital, San Jose.

From their new center in a free zone situated in Calle Blancos, the company of U.S. origin, will support customers in the U.S. and Latin America.

The opening is scheduled for Thursday August 30, 2012.

Amazon Grows in Costa Rica

June 2009

Amazon’s customer service call center for Latin America will increase its payroll by 100 people before the end of 2009.

Amazon’s first customer service call center in Latin America has been open in Costa Rica since October 2008, and its good performance is the driver behind the decision to expand operations in the country, Patty Smith, Director of Corporate Communications of Amazon, told newspaper La Nacion.

Convergys Opens Third Site and Brings Over 500 New Jobs to Heredia

July 2016

New lines of business represent further diversification and specialization of operations in Costa Rica. Convergys currently has over 2000 workers in the country providing service in English, Portuguese and Spanish

(Heredia, July 4th, 2016) Convergys Corporation (NYSE: CVG), global leader in customer management, celebrates the move to a new location in La Aurora de Heredia.

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