Amazon Grows in Costa Rica

Amazon’s customer service call center for Latin America will increase its payroll by 100 people before the end of 2009.

Monday, June 22, 2009


Amazon’s first customer service call center in Latin America has been open in Costa Rica since October 2008, and its good performance is the driver behind the decision to expand operations in the country, Patty Smith, Director of Corporate Communications of Amazon, told newspaper La Nacion.

The executive indicated to the newspaper that: “We will grow according to our business needs, and we will do it at a pace that allows us to maintain the same level of quality and positive experiences for our clients. That’s why, right now, Amazon Costa Rica has approximately 200 employees and hopes to have another 100 by the end of 2009.”

More on this topic

New Amazon Operations Center

August 2012

The company will open its third hub in the free zone of Calle Blancos in the Costa Rican capital, San Jose.

From their new center in a free zone situated in Calle Blancos, the company of U.S. origin, will support customers in the U.S. and Latin America.

The opening is scheduled for Thursday August 30, 2012.

Amazon Expands Operations in Costa Rica

October 2013

The transnational has announced the expansion of its service center in Calle Blancos which will go from occupying 3,000 m² to 7,000 m².

"With this, the total area occupied by the company in Costa Rica at the end of 2013 will be around 23,000 m². Amazon has three service centers in Costa Rica," explained the company.

Amazon to open Costa Rica call centre

August 2008

Amazon, the world’s largest internet retailer, is to establish a customer contact centre in Costa Rica, as its steps up its efforts to woo Spanish speaking customers both in the US and in Latin America.

The retailer is planning to open a Latin America contact centre in San Jose in Costa Rica, with between 100 and 150 staff, in its first direct presence in Latin America.

Costa Rica: Amazon to hire 700 people

October 2008

Amazon, the leader in the sale of good over the Internet, will open its first customer service center in Latin America at the end of November in Heredia, Costa Rica.

Alejandro Filloy, country manager, said that by December they hope to have employed some 700 Costa Rican who are fluent in English to attend to the queries of online Amazon buyers.

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