Advantages of Outsourcing

Stick to what you know best. To be competitive, it is necessary to focus on core business, outsourcing support functions.

Monday, May 4, 2009

Outsourcing specialized firms for tasks that are the core of the business have an increased quality in the execution of these tasks and lower costs associated with reducing the number of personnel assigned to them as a benefit.

Outsourcing tasks through customer contact centers (call centers) is a good example of the concept, but the crisis has heightened a tendency to extend it to other activities such as accounting, public relations and software development.

Julio Rolando Medina, in his analysis of the topic at, noted: "According to Otto Stecher, Delloite’s director of outsourcing for the Dominican Republic, Honduras, Nicaragua and Costa Rica, there are four main categories in which companies look for this resource: finance (accounting, payroll, treasury, accounts payable, credit scoring); information technology (technical support, hosting); human resources (performance appraisal, training, etc.); supply chain and logistics (third party logistics, purchasing, etc.); and other categories such as publications (lithography and printing) and catering."

More on this topic

Sykes Opens Third Call Center in Costa Rica

February 2012

The multinational Sykes has increased its operations in Costa Rica, where it opened its third call center this week, a $2 million investment that aims to create 700 jobs.

The location chosen was Hatillo, south of San Jose, a place with favorable cost conditions. The initial number of employees is 300 people, reported

Call Centers: Sykes Acquires ICT Group

September 2010

Sykes, a call center company, has bought ICT group in a move that increases its Costa Rican operation from 2,800 employees to 3,200.

The merger process between the multinational companies began back in February this year and sees Sykes add an additional 20,000 people to its worldwide workforce.

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