$5 million for expansion of call center in El Salvador

In the next two year, Benson Communication will invest $5 million and generated 1000 jobs.

Friday, October 31, 2008


President of the company, Brian Cox, announced the plans during a visit to call center facilities. He also announced the acquisition of new facilities to which they will move before 2009, in order to easier accommodate the new personnel.

The company specializes in giving assistance to telecommunication companies in the area of sales, customer service and technical support. Last September, they managed to make 11,000 sales from offices in El Salvador, he commented.

More on this topic

Nicaragua: $4.2 million investment for Contact Center

September 2008

Almori BPO Services, which has been operating in the country for more than five years, will expand its operations and expect to generate between 1,500 and 2,000 new jobs.

The company announced an alliance with e-Telecare Global Solutions.
e-Telecare Global Solutions is the strongest company in the contact center industry in the world, having more than 16 thousand positions in Asia and 2000 in the US, and will create some 500 additional positions over a three-year period at an investment of $8.15.

eTelecare Secures Agreement with New Client

February 2009

eTelecare Global Solutions has expanded an agreement with a leading telecommunications provider whereby it will provide an additional queue to this longstanding client's inbound sales program.

The additional services — designed to help the client’s U.S. customers add new communications lines or upgrade to newer or higher-tier phones — will be delivered from a new contact center located outside Managua, Nicaragua operated by eTelecare Nicaragua, a joint venture between eTelecare and Almori BPO Services, Inc.

El Salvador: Netcord Communications Opens Call Center

June 2009

With an investment between $300,000 and $500,000, the company is starting off with 60 employees and it hopes to grow by 50 more each month.

The Call Center, located in San Salvador, will provide services to a publicity company in the United States.

Ronald Ramagoza, president of the company, indicated that they hope to grow by up to 600 positions by the end of the year, and they have contracted consultation from the El Salvador Agency of Promotion and Investment (Proesa).

Guatemalan security fears scare off investors in contact centers

May 2008

Despite Guatemala's many competitive advantages, its poor reputation for security is scaring off potential investors in contact centers.

Sitel and Stream, two multinational companies that had considered setting up contact centers that would have created up to 1,500 jobs in Guatemala, have opted instead for neighboring countries.

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DragonTECH Latinoamérica

Organization that operates in Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua and Panama.
Phone: (571) 6182881 - (571) 6182728

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